Privacy Notice

Last updated: March 2026


1. Who we are

System Shift Group Ltd (“System Shift”, “we”, “us”, or “our”) provides tools, methods and strategies for systems change, supporting civic innovators, social entrepreneurs, impact investors, community leaders and movement builders around the world.

System Shift Group Ltd is the data controller responsible for how your personal information is used.


If you have questions about this notice or about how we use your personal data, you can contact us at: contact@systemshiftgroup.org


2. The information we collect

We may collect and process the following types of personal information:


Information you provide directly:

  • Name and contact details (such as email address, phone number and postal address)

  • Professional information (such as job title or organisation)

  • Information provided when registering for events, subscribing to updates, or contacting us


Information collected automatically:

  • IP address

  • Browser and device information

  • Pages visited and website usage data collected through cookies or analytics tools


Event materials:

  • Notes, photographs, video or audio recordings taken during events we host or participate in.



3. How we use your information


We use your personal information to:

  • Provide and manage our services and programmes

  • Organise and administer events

  • Communicate with you about our work

  • Send newsletters or updates (where you have consented)

  • Improve our website, services and user experience

  • Meet legal and regulatory obligations


4. Legal basis for processing


Under UK data protection law, we process personal information only where we have a lawful basis to do so. These include:

  • Contract: where processing is necessary to provide services or events you have requested

  • Legitimate interests: to improve our services, manage operations, and maintain the security of our website

  • Legal obligation: where we must process data to comply with applicable laws

  • Consent: for example, when sending newsletters or using certain cookies


You can withdraw consent at any time.


5. Sharing your information


We may share personal data with trusted third-party providers who support our operations, such as:

  • Website hosting providers

  • Email communication platforms

  • Cloud storage and collaboration tools

  • Payment processing services


These providers process personal data only on our instructions and under appropriate contractual safeguards.


We may also disclose information where required by law or in connection with a business restructuring, merger or similar event.



6. International transfers

Some of the organisations we work with may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place in line with UK data protection law, such as approved contractual protections.


7. How long we keep your information


We retain personal data only for as long as necessary to fulfil the purposes outlined in this notice, including to meet legal, accounting or reporting requirements.

Different types of data may be kept for different periods depending on the nature of the relationship and legal obligations.

8. Your rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Object to or restrict certain types of processing

  • Request transfer of your data to another organisation

  • Withdraw consent where processing is based on consent


You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO): Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, www.ico.org.uk.


9. Cookies and website analytics


Our website uses cookies and similar technologies to understand how visitors use our site and to improve the user experience.

You can manage or disable cookies through your browser settings or through the cookie preferences presented on our website.


10. Updates to this notice


We may update this privacy notice from time to time. Any updates will be published on this page with a revised “last updated” date.